Cancellation Policy

This Cancellation Policy explains refund, no-show and modification rules for bookings made through OLIDAY. The specific policy applicable to each booking is shown at checkout and in the booking confirmation. This default policy applies unless a property-specific policy is clearly displayed and accepted at booking.

• Check-in date: scheduled date for Guest arrival.
• Booking amount: total amount paid by Guest at booking, including base price, taxes and fees.
• Property-held funds: payments collected and held directly by the Property.
• OLIDAY-held funds: payments collected and held by OLIDAY or our payment processor.

No Refund within 10 Days of Check-in (Default Rule)

If a Guest cancels a booking 10 or fewer calendar days before the Check-in date (i.e., within the 10-day window), no refund will be provided for the booking amount paid by the Guest, subject to payment processor rules, chargeback resolutions, or applicable law. This includes partial refunds — none will be issued for cancellations within this 10-day window.

Cancellations earlier than 10 Days Before Check-in

Refunds for cancellations made more than 10 days before Check-in will be processed according to the percentage or amount shown at booking. The displayed refund amount (if any) applies and may be minus transaction fees or other non-refundable charges as specified at booking.

• No-Show: If the Guest does not arrive on the Check-in date and does not notify the Property/OLIDAY, the booking will be classified as No-Show and no refund will be issued unless the Property's specific terms provide otherwise.
• Early Checkout: No refunds for unused nights unless the Property's own policy allows or a special exception is granted.

Party Responsible for Refunds

• Property-Held Funds: If the Property collected and holds payment, the Property is responsible for issuing refunds directly to the Guest per the applicable cancellation terms and legal requirements. OLIDAY will assist by providing necessary booking records and communications, but OLIDAY is not liable for execution of refunds when the Property holds funds.
• OLIDAY-Held Funds: If OLIDAY or its payment processor collected payment, OLIDAY will initiate refunds to the original payment method where permitted by the applicable Property policy and payment processor rules.

Processing Time

The responsible party (Property or OLIDAY) aims to initiate refunds within 7–14 business days of refund approval. Actual bank or payment provider settlement and credit times may vary.

Guests may dispute transactions with their card issuer. OLIDAY and the Property will cooperate to provide documentation. If a chargeback is resolved in the Guest's favour, OLIDAY may recover amounts from the Property's payouts or other remedies as per partner agreements.

GST Adjustment

GST and other applicable taxes will be adjusted on refunds depending on the Property's tax treatment and applicable Indian tax law. The net refundable amount may be reduced or adjusted to reflect tax reversal/credit requirements.

Documentation

Properties must issue appropriate invoices, credit notes or other GST documentation as required by law and cooperate with OLIDAY and Guests to reconcile tax adjustments.

Note to Guests: the refundable net amount shown in the refund communication will reflect any GST and tax adjustments required by law and by the Property's accounting.

In extraordinary events (government travel restrictions, natural disasters, property closure, or other force majeure), OLIDAY and/or the Property may at their discretion provide alternate remedies such as rescheduling, credit notes, or partial/full refunds. Applicable law may mandate a different approach; such law will prevail.

Date changes and rescheduling requests are handled per Property availability and the policy displayed at booking. Some changes may incur fees or be disallowed within the 10-day no-refund window.

Cancellation requests must be submitted via the OLIDAY Platform or the contact details provided in the booking confirmation. The effective time of cancellation is determined by OLIDAY system records.

By completing a booking, the Guest acknowledges having reviewed and accepted the cancellation terms applicable to that booking.

support@olidays.in

Innov8 Orchid Center, 3rd Floor, Orchid Center, Sector 53, Golf Course Road, Village Haiderpur Viran, District Gurugram, 122002