MRAKL BASICS PVT LTD · OLIDAY
Need help? We're here for you.
Questions about a booking? Need help with cancellations, refunds, or partner onboarding? Our support team is available Monday to Saturday, 9:00 AM – 7:00 PM IST.
Customer support
Bookings, changes, cancellations and refunds.
- support@olidays.inSupport hours: Monday to Saturday, 9:00 AM – 7:00 PM IST
Partner & property onboarding
Listing a hotel, resort, villa or guesthouse on Oliday.
- partnerships@olidays.inFor a faster response, include your property details and GSTIN.
- List your property
Privacy & legal
Innov8 Orchid Center, 3rd Floor, Orchid Center, Sector 53, Golf Course Road, Village Haiderpur Viran, District Gurugram, 122002
Media & press
What to include
- Booking issues: your Booking ID, the guest name and the check-in date.
- Refunds: the booking confirmation, the payment receipt and the reason for the refund. Refunds are processed per the Cancellation Policy and payment processor rules.
- Partner queries: your property documents — registration, GSTIN and bank details.
Escalations
If your issue is not resolved within 48 hours, reply to the support email with "ESCALATE" in the subject line and a senior agent will review your case.
Self-help
- How Oliday works — FAQsBooking steps, payment flows, cancellation windows and how payouts work.
- Cancellation PolicyRefund windows, no-shows, chargebacks and GST adjustments.
Emergencies & safety
For on-property emergencies (medical, fire, security), contact local emergency services immediately. Oliday can assist with coordination but is not a replacement for local emergency responders.
Guest ID: most properties require a government-issued ID at check-in (Aadhaar, passport, driver's licence). Please carry the required ID to avoid check-in delays.
Accessibility & feedback
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